What types of Service Centers does Kaptaine support?
MANUFACTURERSOrganizations that sell products requiring installations, repairs, and maintenance work performed by field workers
INTERNET, TV, TELEPHONE SERVICES PROVIDERSOrganizations that sell services requiring installations, repairs, and maintenance work performed by field workers
PROPERTY MANAGEMENTOrganizations that manage properties requiring repairs, maintenance, cleaning work performed by field workers
RETAILERS & DISTRIBUTORS (INCL. E-COMMERCE)Organizations that sell products requiring installations, repairs, maintenance work, and check-ups performed by field workers
CONTRACTORS & SERVICE COMPANIESOrganizations that sell services such as installations, repair, maintenance work, and pest control performed by field workers
Efficient End-to-End Order Management
Digitized user-friendly order dispatch system
Performance Monitoring Dashboard
Track worker performance digitally to drive growth
Automatically Allocate Orders
Artificial intelligence and Smart Algorithms to automatically assign orders efficiently
Integrated Service Level Agreements
Achieve competitive SLA’s and high quality standards to gain business profitability
Digitize Payroll Processing and Bonus programs
Bid adieu to your manual salary processing methods
Smart Dashboard and Report Generation System
Monitor business performance with comprehensive reporting
Connect with your Workers and Contractors in a Whole New Way
MONITOR DAILY OPERATIONS FROM ANYWHERE
Birdseye’s view of your entire workforce on a single real-time screen!
MANAGE AND COMPLETE UPCOMING AND EXPIRING TASKS
Customize Service Level Agreements to increase company performance and productivity
VISIBILITY OVER WORKER PERFORMANCE AND WHEREABOUTS
Worker’s mobile app includes live location tracking, SOPs, operational verification systems, payment processing, and more
REMOVE PAPERWORK AND MANUAL DOCUMENTATION
Digital storage of service completion proof, payment receipts, on-site photos, work details, and more
IMPECCABLE DATA SECURITY
Strong data protection, effective firewalls, and a trusted cloud server
ELIMINATE FRAUDULENT BEHAVIOR
Full visibility and approval requirements of operational activity to eliminate any fraudulent activity
Having to manually manage payrolls and requests was a nightmare, so integrating Kaptaine into our operations immediately bolstered our efficiency. Having a digitized system meant being able to focus our time and resources on growing our business, without having to worry about manual reports and quality tracking. We never realized how time-consuming documentation could be until we introduced Kaptaine to our business.
We uphold quality and customer satisfaction in our business, and with Kaptaine we were able to achieve both while simultaneously streamlining our business operations. Being able to customize our SOPs as well as store the photographic process of our technicians ensures a way to secure customer satisfaction and help weed out scams. Having a reliable system security as well as layered human approval helps ensure a safe and dynamic solution.